Manages the service department team and handles customer service interactions, reports, and repairs. Ensures excellent customer service, maintains strong relationships with customers.
§ Delegating and directing service tasks, monitoring the progress of current project
§ Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
§ Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers
§ Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
§ Setting up and maintaining a service desk and evaluating its efficiency.
§ Provide accurate estimates (cost, time, effort) for a repair or maintenance job
§ Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
§ Maintain equipment and tools in good condition
§ Monitoring department issues and client complaints to create methods to lessen recurring issues.
§ Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
§ Maintaining strong relationships with manufacturers, dealers, and sales representatives.
§ Helping to train new employees in company procedures.
§ Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.