Manages the service department team and handles customer service interactions, reports, and repairs. Ensures excellent customer service, maintains strong relationships with customers.

§  Delegating and directing service tasks, monitoring the progress of current project

§  Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.

§  Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers

§  Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.

§  Setting up and maintaining a service desk and evaluating its efficiency.

§  Provide accurate estimates (cost, time, effort) for a repair or maintenance job

§  Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.

§  Maintain equipment and tools in good condition

§  Monitoring department issues and client complaints to create methods to lessen recurring issues.

§  Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

§  Maintaining strong relationships with manufacturers, dealers, and sales representatives.

§  Helping to train new employees in company procedures.

§  Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.