Job Details
Almamoun Industrial & Trading Co.Ltd. - TARA SPORT CENTER
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call center

Almamoun Industrial & Trading Co.Ltd. - TARA SPORT CENTER
Other
2 weeks, 2 days   ago
Experience Fresh/no experience - One Year
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Other
Job role     - Other
Speciality     - other
Career Level experienced(non-manager)
Vacancies not mentioned
Job Status Full time
Job Type Employee

Job Description / Responisbilties

takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems



  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support

  • Call clients and customers to inform them about the company’s new products, services and policies

  • Guide callers through troubleshooting, navigating the company site or using the products or services

  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

  • Collaborate with other call center professionals to improve customer service


 

About Company