Job Details
Golden Arrow Group
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Service Adviser

Golden Arrow Group
Customer service
1 month, 1 week   ago
Experience 3 years - 6 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Automotive/machinery & equipment
Job role     - Customer service
Speciality     - Engineering-mechanical
Closes at Feb. 28, 2023
Career Level experienced(non-manager)
Vacancies 4 vacancies
Education level bachelor's degree
Job Status Full time
Job Type Employee
Gender all

Job Description / Responisbilties

§Troubleshoot & resolve issues and problems by providing recommendations on issues related to parts, installation and processes.

§Provide technical consultation about products or services; identify, investigate, research and provide answers to client’s questions and problems

§Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to clients and after-sale service.

§Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

§Prepare operational reports and schedules to ensure accuracy and efficiency

§Communicate with the appropriate departments for daily updates on parts consumption, invoices, inventory, and ordering.

§Monitor inventory to regulate and ensure availability of required vehicle parts and maintain the stock and sold outs

Assist in evaluating workload and plant capacity to determine feasibility of expanding or enhancing the operations and make recommendations for improvements

About Company