Job Details
DAL Engineering
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Call Center Agent

DAL Engineering
Marketing/PR
1 week, 4 days   ago
Experience One Year - 4 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Automotive/machinery & equipment
Job role     - Marketing/PR
Speciality     - Business/Management/accounting
Closes at Oct. 6, 2022
Career Level experienced(non-manager)
Vacancies not mentioned
Education level bachelor's degree
Job Status Full time
Job Type Employee

Job Description / Responisbilties

Job Purpose:




  • Answer customer incoming inquiries through DED call center to show the customers response to business activities



Duties:



  • Generate customer interest in the services or products offered by the company.

  • Answer inbound calls, Engage in outbound call campaigns, and reduce cal transfer rate.

  • Provide parts prices, availability and quotations to all DED calling customers

  • Follow-up and track customers requested parts to generate leads

  • Trace customer parts purchased with DED branches

  • Highlight customer parts concerns and loss reasons for improvement

  • Assist in all DED parts campaigns


 


 Academic achievement:



  • Diploma/Bsc Management or relevant degree.


Experiences:




  • Minimum 1 years work experience in call center or customer service



Skills, & knowledge:



  • Communication skills

  • Problem Solving skills

  • Interpersonal skills

  • Organizational and time-management skills

  • Computer literate

  • Creativity and taking initiative

  • Works well under pressure

  • Customer Service





 

About Company