Job Details
Dal Group HQ
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Content Management Senior

Dal Group HQ
Information Technology/Software
4 days, 4 hours   ago
Experience 4 years - 10 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Other
Job role     - Information Technology/Software
Speciality     - other
Closes at July 15, 2022
Career Level experienced(non-manager)
Vacancies not mentioned
Education level bachelor's degree
Job Status Full time
Job Type Employee
Gender all

Job Description / Responisbilties

 Position Purpose

The Content Management Senior is responsible for managing and maintaining their portfolio of applications, software and databases in order to ensure they perform optimally, and provides troubleshooting, configuration, installation, tuning, and package administration support.

Key Accountabilities

Technical/Operational Accountabilities:

A. General Accountabilities:

2. Manage Applications Lifecycle

a. Manages the transition and deployment of newly developed applications into the DAL production environment

b. Monitors end user computing activities such as when new computers are set up, so that they can install the relevant software and applications

c. Performs any data migration exercise between applications as required

d. Maintains inventory, asset and configuration information for DAL applications and interfaces

e. Manages the decommissioning of any redundant applications

3. Manage Applications SLAs

a. Agrees the application SLAs with the relevant parties, such as the ICT partner, Service Delivery Lead, and where relevant the external vendor(s)

b. Ensures that the applications and interfaces landscape is up and running and meeting the business-as-usual requirements as per the agreed SLAs

c. Monitors the applications and interfaces to assess their performance and availability as per the agreed SLAs, and resolve any issues

4. Resolve Applications Issues

a. Receives and resolves applications and interfaces related issues that have been raised through the service desk (tickets)

b. Works collaboratively with the relevant outsourcing vendors to resolve application issues

5. Administer Applications

a. Develops and maintains the recommended procedures, work methods and standards for regular operations such as live back-up, security, updating, program release and control, and for how modifications to systems and databases are made

b. Manages all required ‘application and interface’ related housekeeping and administrative activities, such as backups, archiving and upgrades

6. Enhance Applications

a. Implements application and interface enhancements that have been requested by the DAL business, as per the formal change control process

B. Content Management:

a. Evaluate, develop and manage content lifecycles, workflows, roles and categorization for web presence to reflect the DAL Group’s short and long-term strategies

b. Designs portal web applications with the selected platform based on user requirements

c. Develop and Implement search engine optimization strategies to enhance searching mechanism in DAL Group websites and easy reach of DAL Group websites online.

d. Supports business functions by developing intranet and training content

e. Develops portal components (Web Parts)

f. Customizes and integrates the content management system with the company’s ERP or with third party solutions

g. Maintains content and operations of the DAL Group websites, to assure quality and integrity of web pages.

h. Troubleshoots and resolves issues

Knowledge Accountabilities:

7. Understands the business trends, drivers, and requirements for DAL

8. Keeps current with latest market trends and developments, and stays abreast with current trends and leading practices in ICT

9. Shares technical knowledge collaboratively with other ICT team members

10. Maintains documentation of applications landscape

Corporate Accountabilities:

11. Delivers exceptional service to business and ICT stakeholders

12. Acts as a visible role model for colleagues and team members

13. Completes activities and produce outputs (e.g. documents and reports) to a high standard of quality

14. Identifies opportunities for continuous improvements when undertaking the day-to-day activities

15. Identifies opportunities for innovation when undertaking the day-to-day activities

16. Complies with all DAL Group and ICT values, policies, procedures and standards

Communication &Working Relationships

Key Relationship


• Service Delivery Lead/Business Application Lead

• Infrastructure Operations Seniors

• Other Content Management team members



• ICT Vendors / Contractors Focus

Skills & Knowledge

Skills and Knowledge from the DAL ICT Competency Model

  • Solution Deployment (B4)

  • Systems Engineering (B6)

  • Change Support (C2)

  • Service Delivery (C3)

  • Problem Management (C4)

  • Information and Knowledge Management (D10)

  • Information Security Management (E8)

Additional Skills and Knowledge


  • New emerging technologies

  • Working Knowledge of MS .NET Technologies ( C#, ASP,VB , JSP)

  • Working Knowledge of development and administration with SharePoint

  • Understanding of Service Catalogue, service delivery, ICT policies & procedures, including industry standards like ITIL and ISO 20000

  • Skill in programming and debugging

  • Knowledge of the ERP systems

  • Knowledge on ICT security risks, controls and audit approaches

  • Knowledge of database design and administration     

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