Job Details
Dal Group HQ
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Business Application Specialist - Corporate Systems

Dal Group HQ
Information Technology/Software
4 days, 4 hours   ago
Experience 2 years - 6 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Other
Job role     - Information Technology/Software
Speciality     - other
Closes at July 15, 2022
Career Level entry level
Vacancies not mentioned
Education level bachelor's degree
Job Status Full time
Job Type Employee

Job Description / Responisbilties

Key Accountabilities


Technical/Operational Accountabilities:


A. General Accountabilities:


2. Manage Applications Lifecycle


a. Supports the Business Application Senior in managing the transition and deployment of newly developed applications into the DAL production environment


b. Supports the Business Application Senior in monitoring end user computing activities such as when new computers are set up, so that they can install the relevant software and applications


c. Supports the Business Application Senior in performing any data migration exercise between applications as required


d. Maintains inventory, asset and configuration information for DAL applications and interfaces


e. Supports the Business Application Senior in the decommissioning of any redundant applications


3. Manage Applications SLAs


a. Ensures that the applications and interfaces landscape is up and running and meeting the business-as-usual requirements as per the agreed SLAs


b. Monitors the applications and interfaces to assess their performance and availability as per the agreed SLAs, and resolve any issues


4. Enhance Applications


a. Supports the Business Application Senior in implementing application and interface enhancements that have been requested by the DAL business, as per the formal change control process


5. Resolve Applications Issues


a. Supports the Business Application Senior in receiving and resolving applications and interfaces related issues that have been raised through the service desk (tickets)


b. Works collaboratively with the relevant outsourcing vendors to resolve application issues


6. Administer Applications


a. Supports the Business Application Senior in managing all required ‘application and interface’ related housekeeping and administrative activities, such as backups, archiving and upgrades


Knowledge Accountabilities:


7. Understands the business trends, drivers, and requirements for DAL


8. Keeps current with latest market trends and developments, and stays abreast with current trends and leading practices in ICT


9. Shares technical knowledge collaboratively with other ICT team members


10. Maintains documentation of applications landscape


Corporate Accountabilities:


11. Delivers exceptional service to business and ICT stakeholders


12. Acts as a visible role model for colleagues and team members


13. Completes activities and produce outputs (e.g. documents and reports) to a high standard of quality


14. Identifies opportunities for continuous improvements when undertaking the day-to-day activities


15. Identifies opportunities for innovation when undertaking the day-to-day activities


16. Complies with all DAL Group and ICT values, policies, procedures and standards


 


Communication &Working Relationships


Internal:


• Business applications lead/ Business Application Senior


• Infrastructure Specialists


• Other Business Application team members


 


External:


• ICT Vendors / Contractors Focus


Skills & Knowledge


 


Skills and Knowledge from the DAL ICT Competency Model



  • Solution Deployment (B4)

  • Systems Engineering (B6)

  • Change Support (C2)

  • Service Delivery (C3)

  • Problem Management (C4)

  • Information and Knowledge Management (D10)

  • Information Security Management (E8)


Additional Skills and Knowledge


 



  • New emerging technologies

  • Understanding of Service Catalogue, service delivery, ICT policies & procedures, including industry standards like ITIL and ISO 20000

  • Working Knowledge of MS .NET Technologies ( C#, ASP,VB , JSP), Web and Mobile Technologies (HTML, CSS, Node.Js, AngularJs, Flutter, …)

  • Skill in programming and debugging

  • Knowledge of the ERP systems

  • Knowledge on ICT security risks, controls and audit approaches

  • Knowledge of database design and administration     


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