·         Monitor and respond quickly to incoming requests relate to IT issues.

·         Maintain computer systems and act as support if any system goes down.

·         Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).

·         Maintain user PCs, including upgrades and configuration as needed.

·         Assist with onboarding of new users.

·         Keep inventory of all equipment, software, and license users.

·         Install, configure, and upgrade PC software.

• Ability to diagnose and resolve basic technical issues