Job Details
Leading Company
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Process analyst

Leading Company
Business/Management
1 month, 3 weeks   ago
Experience 3 years - 5 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Automotive/machinery & equipment
Job role     - Business/Management
Speciality     - Business/Management/accounting
    - Information technology/Software
Career Level experienced(non-manager)
Vacancies 1 vacancy
Education level bachelor's degree
Job Status Full time
Job Type Employee
Gender all

Job Description / Responisbilties

Key Responsibilities:



  • Create process documentation/workflows, knowledge articles and self-service guidance.


·      Collect and document of business requirements and process improvement/ automation efforts facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases



  • Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels



  • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns capabilities and clearly defined end-to-end use cases.



  • Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.

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  • Prepare incident details for post-mortem incident reviews.

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  • Extract reports and provide a high-level analysis of data for review.

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  • Maintain a complete understanding of and adheres to all IT policies and processes


 Requirements:


·      3-5 years of Business Analyst experience


·        BSc in Business Management, Information Technology, or similar relevant filed.


·        Excellent organizational and time management skills


·        Outstanding communication and presentation skills


·        Critical thinker


·        Great analytical skills


·        Data-driven approach


 

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