Job Details
Leading Software Company
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Operations Manager

Leading Software Company
1 month, 1 week   ago
Experience 7 years - 10 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Information Technology/Software/technology
Job role     - Business/Management
Speciality     - Information technology/Software
    - Computer Science
    - Engineering-Electrical/Electronics/Telecommunication
Career Level manager(supervisor)
Vacancies 1 vacancy
Education level master's degree
Job Status Full time
Job Type Employee
Gender all

Job Description / Responisbilties

➢ Job Description:

• Ensure all operations are carried on in an appropriate, cost-effective way.

• Improve operational management systems, processes,and best practices.

• Ensure the organization’s processes remain legally compliant.

• Formulate strategic and operational objectives.

• Examine financial data and use them to improve profitability.

• Manage and forecasts operation budget.

• Perform quality controls and monitor production KPIs.

• Recruit, train and supervise staff.

• Mentor staff and manage business functions including overseeing team’s commitment to:

o Excellent client and customer standards

o Maintaining relevant industry and other standards.

• Manage the day-to-day operational management of Business Operations, and increase quality of customer service.

• Develop and execute an annual Operational Plan (AOP)that meets strategic and operational goals, and continuous improvement opportunities. 

• Contribute as a skilled and productive member of the Leadership team by participating in activities to achieve strategic and organisational goals including planning, reporting and KPI monitoring.

• Identify and manage the operational issues and risks for the Business Operations in a timely manner.

• Provide monthly reports on business operations.

• Monitor and review the Risk Register bi-annually and ensure it is presented to the Board for consideration.

➢ Education and Qualification:

• A bachelor's degree in marketing, mathematics, business administration, engineering or related field.

• MBA degree is an advantage.

• 7+ years of experience in operation management, preferably 3+ years in a similar position.

• Experience with forecasting models

• Experience with databases and project management software

• The ability to interpret financial data and allocate budgets.

• Exceptional leadership and communication skills


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