Job Details
Gezira Group
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Call Center Agent

Gezira Group
Business/Management
3 weeks, 4 days   ago
Experience Fresh/no experience - One Year
Salary Range not mentioned
Location Sudan/khartoum
Industry     - Banking/Financial Services/Accounting
Job role     - Business/Management
Speciality     - Business/Management/accounting
Closes at March 19, 2021
Career Level entry level
Vacancies 3 vacancies
Education level Diploma
Job Status Full time
Job Type Employee
Gender male

Job Description / Responisbilties

 


Education & Qualifications:


diploma degree in Computer science / IT / or other related field


Job Description :


- Obtains client information by answering telephone calls; taking the order; verifying information and orders, follow up customer’s orders, and assigning a pilot to deliver the order.


- Determines eligibility by comparing client information to requirements.


- Entering client information; confirming pricing.


- Informs clients by explaining procedures; answering questions; providing information.


- Maintains communication equipment by reporting problems.


- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.


- Accomplishes sales and organization mission by completing related results as needed.


- Identify and escalate issues to supervisors.


- Identify, and resolve customer complaints using applicable software.


- Process orders, forms, and application.


- Document all call information according to standard operating procedures.


- Complete call logs and reports

About Company