Job Details
Share with Friends

Key Account Advisor

DAL Motors
Customer service
1 week, 3 days   ago
Experience One Year - 3 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Automotive/machinery & equipment
Job role     - Customer service
Speciality     - Business/Management/accounting
Closes at Nov. 30, 2020
Career Level experienced(non-manager)
Vacancies not mentioned
Job Status Full time
Job Type Employee

Job Description / Responisbilties



  • Implement Key Customers Activities


    •  Provide all customer needs and requests from the customer and company side to achieve win-win solutions


  •  Potential Key Accounts


    • Provide special services to management’s targeted customers to prepare the sales and PSSR to approach the customers and make business deals.


  • Identify Key Customers SMART Needs


    • Provide customer focus team with customer insights information based on their research and direct contact with the customer that will guarantee SLA.


  • Personalize VIP Customer Service


    • Establish a customized communication channel with top VIP customers to build a strong relationship with the customer


  • Control Key Customer Profile Database



    • Provide accurate customer vehicle information to involved departments to have a clean database



  • Conduct Regular Site Visit:



    • Visit key customers on a regular basis to capture customer’s needs and build relation



  • Resolve Key Customers Complicated Cases



    • Support key account customers through resolving their complaints on management level



  • Upsell/Cross-sell



    • Encourage key accounts to make more sales with DMC on every touch-point with them



  • Facilitate Workshops



    • Coordinate customer's maintenance plan with the workshops to assure efficient service



  • Assure the quality of the process



    • Provide service to customer based on business standards and assure the safety of process to meet business requirements.                          





 


Qualification:



  • Diploma/Degree in Management or related field.



Experience:



  • Minimum 1 year work experience in customer service





  • Computer Literate.                                           

  • MS Office (Word, PowerPoint, Excel).                                      

  • Telephone etiquette.                                            

  • Problem solving.                                           

  • Time Management.


About Company