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Customer Services Representative

Administration/Secretarial/Office Support
2 weeks, 3 days   ago
Experience Fresh/no experience - 3 years
Salary Range not mentioned
Location Sudan/Khartoum
Industry     - Telecommunications/ICT
Job role     - Administration/Secretarial/Office Support
Speciality     - other
Closes at Nov. 27, 2020
Career Level entry level
Vacancies 1 vacancy
Job Status Full time
Job Type Employee
Gender all

Job Description / Responisbilties


Job objective: we are seeking a Customer Service Representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.



Call Centre Representative Responsibilities:

  • Identify customer’s needs, clarify their information and provide multiple solutions to solve the customer problem.


  • Flexibility to deal with the variety and diversity of the customers, and find the right language to speak with the customer.


  •   Proven customer support experience or experience as a Client Service Representative.


  •  Track record of over-achieving quota.


  •  Strong phone contact handling skills and active listening.


  •  Familiarity with CRM systems and practices.


  • Customer orientation and ability to adapt/respond to different types of characters.


  •   Ability to multi-task, prioritize, and manage time effectively.


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