Job Details
Tetrias Factory for Formation of Steel and Wood
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IT Technical Support Officer

Tetrias Factory for Formation of Steel and Wood
Information Technology/Software
2 weeks, 1 day   ago
Experience 3 years - 5 years
Salary Range not mentioned
Location Sudan/Khartoum /Soba
Industry     - Manufacturing/Industrial
Job role     - Information Technology/Software
Speciality     - Information technology/Software
Closes at Nov. 10, 2020
Career Level experienced(non-manager)
Vacancies not mentioned
Education level bachelor's degree
Job Status Full time
Job Type Employee
Gender all

Job Description / Responisbilties


v  Prepare new PCs with necessary software.


v  Install, configure and upgrade operating systems and softwares.


v  Provide primary Service Desk requests and incidents support to users.


v  Resolve problems by remotely or onsite. 


v  Create login accounts and email addresses for new users.


v  Attend to Service Desk requests and incidents on account of hardware OS and desktop software such as word, excel, outlook etc.


v  Install and configure desktops, notebooks, and peripherals such as printers, scanners and related hardware.


v  Initial trouble shooting for PC hardware and Technical issues


v  Resolving network issues.


v  Following up with employees to ensure the problem is resolved.


v  Monitoring and maintaining computer systems and networks with Systems Management Tools.


v  Troubleshooting systems and diagnosing and solving hardware/software faults;


v  Finding solutions to incidents & problems be it through creating a desktop short cut or fixing a major fault on the operating system; replacing parts as necessary; supporting installation of new applications.


v  Ensure of applying information security policy.


v  Update PCs with current patches and security fixes.


v  Perform any tasks requested by the management related to Job title.


v  To perform other roles as shall be assigned by General Manager.


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