Objective: IT technical support officers maintain the computer systems of large organizations, ensuring that they run smoothly and providing technical support and advice to computer users.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Setting up new users' accounts and profiles and dealing with password issues.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Conducting electrical safety checks on computer equipment.
Monitor networks to ensure security and availability to specific users.
Install and maintain network hardware and software.
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Administer servers, desktop computers, printers, switches, firewalls, phones, personal digital assistants, software deployment, security updates.
Protects organization's value by keeping information confidential.
Coordinate with ZAIN, MTN companies in bills issues.
Submit all Salesmen, sales supervisors and management staff SIM cards and solve technical problem in all SIM cards.
Install, Monitoring and maintain camera’s.
Configure and troubleshoot email (outlook) for users.
Take ownership of customer issues reported and see problems through to resolution
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Knowledge & Experience
Knowledge of basic computer hardware.
Experience with desktop operating systems including Windows XP, Ubuntu Linux, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
I have received my job description. If I have questions or concerns about my job description I will contact my supervisor