IT technical support & network administrator

Leading Food Company

Posted at : July 11, 2019

Years of Experience :
3 years
Career Level :
entry level
Job Status :
Full time
Salary Range :
not mentioned
Vacancies :
not mentioned
Job Type :
Location :
Education level :
bachelor's degree
Gender :
Industry :

     - Food/Beverages

Job role :

     - Information Technology/Software

Speciality :

     - Information technology/Software

     - Computer Science

     - Engineering-Electrical/Electronics/Telecommunication

Job Description :

Objective: IT technical support officers maintain the computer systems of large organizations, ensuring that they run smoothly and providing technical support and advice to computer users.

Job Duties:

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems.

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Setting up new users' accounts and profiles and dealing with password issues.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Conducting electrical safety checks on computer equipment.

Monitor networks to ensure security and availability to specific users.

Install and maintain network hardware and software.

Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.

Administer servers, desktop computers, printers, switches, firewalls, phones, personal digital assistants, software deployment, security updates.

Protects organization's value by keeping information confidential.

Coordinate with ZAIN, MTN companies in bills issues.

Submit all Salesmen, sales supervisors and management staff SIM cards and solve technical problem in all SIM cards.  

Install, Monitoring and maintain camera’s.

Configure and troubleshoot email (outlook) for users.

Take ownership of customer issues reported and see problems through to resolution

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports

Document knowledge in the form of knowledge base tech notes and articles

Knowledge & Experience

Knowledge of basic computer hardware.

Experience with desktop operating systems including Windows XP, Ubuntu Linux, and Mac OS X 

Extensive application support experience.

Working knowledge of a range of diagnostic utilities.

Good understanding of the organization's goals and objectives.

Exceptional written and oral communication skills.

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Strong documentation skills.

I have received my job description. If I have questions or concerns about my job description I will contact my supervisor 


Sign up to apply

Share job