IT technical support & network administrator


Leading Food Company

Posted at : July 11, 2019


Years of Experience :
3 years
Career Level :
entry level
Job Status :
Full time
Salary Range :
not mentioned
Vacancies :
not mentioned
Job Type :
Employee
Location :
Sudan/KHARTOUM
Education level :
bachelor's degree
Gender :
all
Industry :


     - Food/Beverages

Job role :


     - Information Technology/Software

Speciality :


     - Information technology/Software

     - Computer Science

     - Engineering-Electrical/Electronics/Telecommunication




Job Description :

Objective: IT technical support officers maintain the computer systems of large organizations, ensuring that they run smoothly and providing technical support and advice to computer users.


Job Duties:


Installing and configuring computer hardware operating systems and applications.


Monitoring and maintaining computer systems.


Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.


Troubleshooting system and network problems and diagnosing and solving hardware or software faults.


Replacing parts as required.


Providing support, including procedural documentation and relevant reports.


Setting up new users' accounts and profiles and dealing with password issues.


Working continuously on a task until completion (or referral to third parties, if appropriate).


Conducting electrical safety checks on computer equipment.


Monitor networks to ensure security and availability to specific users.


Install and maintain network hardware and software.


Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.


Administer servers, desktop computers, printers, switches, firewalls, phones, personal digital assistants, software deployment, security updates.


Protects organization's value by keeping information confidential.


Coordinate with ZAIN, MTN companies in bills issues.


Submit all Salesmen, sales supervisors and management staff SIM cards and solve technical problem in all SIM cards.  


Install, Monitoring and maintain camera’s.


Configure and troubleshoot email (outlook) for users.


Take ownership of customer issues reported and see problems through to resolution


Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams


Provide prompt and accurate feedback to customers


Ensure proper recording and closure of all issues


Prepare accurate and timely reports


Document knowledge in the form of knowledge base tech notes and articles


Knowledge & Experience


Knowledge of basic computer hardware.


Experience with desktop operating systems including Windows XP, Ubuntu Linux, and Mac OS X 


Extensive application support experience.


Working knowledge of a range of diagnostic utilities.


Good understanding of the organization's goals and objectives.


Exceptional written and oral communication skills.


Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.


Strong documentation skills.


I have received my job description. If I have questions or concerns about my job description I will contact my supervisor 


 




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