Yalla co-working space is actively seeking for hospitality focused and detail oriented person.
A person who is equally interested in interacting with people on a daily basis, making sure that the space and all of the systems are functioning smoothly so that everyone has what they need for a smooth and productive experience.
This position is responsible for maintaining and troubleshooting all of our coworking space operations and processes, engaging with members and their guests, and working with the team to ensure that administrative tasks are being handled in a timely, efficient manner.
Plan and prepare all requirements for establishing the space.
Day to Day Tasks:
ü Help new desk renters settle into space, e.g. show around, etc
ü Ensure the space is clean and tidy, including meeting rooms, kitchen, reception area, common spaces, and desks.
ü Make sure supplies are stocked up, e.g. milk, tea, coffee, paper, toner, cleaning products.
ü Security and access management systems maintenance
ü Troubleshooting, facilities issues and building systems and any other related.
ü Develop and facilitate a system to manage all desk renters pitching in to
collaborate on making the space great – allocating tasks, managing communications, making sure everyone is doing their share.
ü Overseeing inventory and supply ordering
ü Financial Management—
ü Overseeing Accounting & Finance operations for the co-working space.
ü Recruiting enough people to rent desks to meet expenses
ü Budget in place to ensure space continues to be financially sustainable
ü Innovating alternative revenue streams, such as renting out meeting
rooms after hours or other ideas to bolster our budget to do improvements
ü Manage petty cash for minor expenses
ü Ability to work well with operations, sales, and marketing teams as well as different titles and levels of experience
ü design list of policies, procedures standards; execute the vision of the space while building team and space morale and culture
ü Link between members, Team, and Directors
ü manage and oversee the new memberships and member tours,
ü Manage email inquiries and respond in a timely manner
ü Procurement and vendor relationships related to facilities, systems, and security management, etc.
ü Bookings, invoicing and following up for one-off room booking and hot deskers
ü Events to facilitate networking, bonding, skill sharing, etc amongst Space renters
ü The management of sales and relationships with customers.
ü Stakeholder management (landlord, renters, etc)
ü Member engagements, community events, and supporting member networking
ü Manage the Spaces social media and build the audience
ü Measures customer satisfaction and employee happiness and analyzes where the services could be improved
ü Monthly email newsletters to space users
ü Informing everyone of special events, building repairs, etc
ü Website updates as required
ü Keep email list up to date
Any related duties
· Significant experience and a history of delivering excellent customer service setting is required.
· Hospitality experience is a plus.
· Exceptional organizational and multitasking skills
· Self-starter and takes initiative
· Ability to connect well with others; warm and approachable
· Willingness to get your hands dirty as needed to move fast and get things done
· Prior leadership experience
· Computer proficient with experience with basic platforms (Google Drive, Email, Excel, word ...etc )
· Effective in-person communication and online communication skills
· Creative problem solver willing and able to work independently and collaboratively.
· College degree and a minimum of 2 years experience
Customer Service: 1 year (Preferred)
Marketing: 1 year (Preferred)
Leadership: 1 year (Preferred)
Sales or customer service role: 1 year is a plus
Bachelor's degree in Management or any related study.
Master/MBA or Management certificate is a Plus.