Customer Experience Management Service Administrator - CEM SA

Leading Telecom Company

Posted at : May 8, 2019

Years of Experience :
5 years
Career Level :
Job Status :
Full time
Salary Range :
not mentioned
Vacancies :
not mentioned
Job Type :
Location :
Education level :
bachelor's degree
Gender :
Industry :

     - Telecommunications/ICT

Job role :

     - Business/Management

Speciality :

     - Engineering-Electrical/Electronics/Telecommunication

Job Description :


Job Description


1. Communicated with customers, collected, understood and sorted out customer needs, and output service proposal (HLD);

2. completed the design of professional service scheme based on customer demand, and formulated delivery scheme (LLD) and plan;

3. Value presentation and routine report;


Qualification Requirement

1. Have basic communication industry knowledge background or be familiar with data analysis

2. Familiar with and capable of independent data analysis and modeling association.

3. Rich working experience in communication or data analysis industry (more than 5 years), familiar with database, data mining algorithms and principles;

4. Rich experience in data mining and analysis; Knowledge of the telecom industry, one of the following requirements is preferred: familiar with the operator process architecture and CRM, Billing, BI and other systems, familiar with the core network CS/PS optimization. 

5. Successfully delivered NPS\CEI\MCS project independently, understood the collaboration between the project delivery process and business modules, and was familiar with the delivery baseline and project planning methods;

6. Understand how customers' business objectives and business indicators are implemented in the plan, and be able to clearly present the value of the plan to customers;

7. Strong ability to understand and communicate customer needs, strong coordination ability and negotiation ability.

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