IT Support


Automotive Company

Posted at : May 2, 2019


Years of Experience :
2 years
Career Level :
experienced(non-manager)
Job Status :
Full time
Salary Range :
not mentioned
Vacancies :
not mentioned
Job Type :
Employee
Location :
Sudan/KHARTOUM
Education level :
bachelor's degree
Gender :
female
Industry :


     - Automotive/machinery & equipment

Job role :


     - Information Technology/Software

Speciality :


     - Information technology/Software

     - Computer Science

     - Engineering-Electrical/Electronics/Telecommunication




Job Description :

A.      Excellent verbal and written communication skills and experience writing documentation in English & Arabic


 


B.      Candidate should be ready to work overtime daily basis


 


C.      Technical Requirements


 


                                                               i.      Troubleshoot and resolve incidents related to Windows hardware and software, as well as network connectivity, VoIP systems, and conference room equipment


 


                                                             ii.      Deploy, configure, and support Windows PCs


 


                                                           iii.      Follow defined processes to resolve incidents and fulfill requests


 


                                                           iv.      Support device and network security by maintaining endpoint protection and device management applications


 


                                                             v.      Assist with managing user accounts on company systems


 


                                                           vi.      Support and maintain phones, printers, monitors, and other IT assets


 


                                                          vii.      Manage software licenses


 


                                                        viii.      Handle IT onboarding for new hires


 


                                                            ix.      Minimum 2 years of experience in an IT Support role


 


                                                             x.      Professional experience troubleshooting Windows desktop environments


 


                                                            xi.      Hands-on experience with the installation, configuration, and use of a wide range of software and hardware in a networked environment


 


                                                          xii.      Strong knowledge of Networking


 


                                                        xiii.      Familiarity with the command line


 


                                                        xiv.      Experience with ticketing systems


 


                                                          xv.      Willingness to improve existing processes and develop new ones


 


                                                        xvi.      Able to demonstrate excellent user satisfaction with an established track record of supporting IT helpdesk customers in a high-performing, reliable manner




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